Our policy

For any reason, customers can return the order, entirely or partially. Exchange within 7 days from the receipt of the merchandise. ( Exchanges only no refunds) 

Items must be returned in the same original conditions, with no odours, stains, unwashed, not ironed, neatly packed. If items are failed to be sent back in this way, please note that items will kindly be rejected. We are extremely strict on returns and exchanges, which go through thorough, quality checks.

Please note that we do not offer free returns. In the event that you receive an incorrect or faulty order, please contact us.


Please note that we can only exchange an item for the same article in a different size or colour. The new size/colour will be dispatched as soon as we have received the article that is to be exchanged. 
 
Please note that we can only accept exchanges from the United Kingdom.
In order to start the exchange process customers can contact the CONTRAFLOW support team support team via email at info@contraflow.club
stating the order number, the reason for the return.
You will then receive further instruction from the support team with the next steps.
 
Please note that we are not responsible for the returned items, including shipping fees & packaging. It is your responsibility until they reach us, so please make sure they are packaged well and safely in order to avoid any damages during transit back to CONTRAFLOW.CLUB 
 

Please follow the instructions accurately given by the customer care support team while sending your return back to CONTRAFLOW.CLUB  avoiding any discrepancy.
Item/s that will not match the CONTRAFLOW returns  policy will not be taken into consideration and sent back to the customer at his or her's own cost.